Tracking order

Thank you for shopping at AubeTwill. We understand how important it is to know where your order is, and we are committed to providing you with a transparent and hassle-free tracking experience. Below you will find a step-by-step guide to monitor your shipment from our warehouse to your doorstep.

How to Track Your Order

  1. Locate Your Tracking Number
    Once your order has been processed and shipped, we will send you an email confirmation containing your unique tracking number. Please check your inbox (and spam folder) for an email from [email protected]. This number is essential for tracking your package.
  2. Visit a Reliable Tracking Platform
    We recommend using 17Track, a trusted global package tracking service. It supports hundreds of carriers and provides real-time updates in multiple languages.
  3. Enter Your Tracking Number
    On the 17Track homepage, paste your tracking number into the search bar and click the "Track" button. The system will automatically detect the carrier and display the latest status of your shipment.
  4. Monitor Your Shipment Progress
    You will see detailed information including the origin, destination, current location, and estimated delivery date. Updates are refreshed regularly, so you can check back anytime.

Alternative Tracking Options

If you prefer other services, you can also use PackageRadar or AfterShip. Both offer similar functionality: simply enter your tracking number on their websites to receive instant updates.

What to Do If You Encounter Issues

  • No tracking information yet? It may take 24–48 hours for the carrier to scan your package after it leaves our warehouse. Please wait and try again later.
  • Tracking number not working? Double-check the number for any typos. If the problem persists, contact us at [email protected] with your order number, and we will assist you promptly.
  • Delayed delivery? While most orders arrive on time, occasional delays due to customs or weather may occur. Our support team is here to help you resolve any concerns.

Important Notes

Please note that AubeTwill does not require you to create an account or log in to track your order. All tracking information is accessible directly through the email we send you and the third-party services listed above. For any questions, feel free to reach out to [email protected].

We appreciate your trust in AubeTwill for your shirts, shorts, and skirts. Happy tracking!