Refund policy
At AubeTwill, we are committed to ensuring your satisfaction with every purchase of our Shirts, Shorts, and Skirts. Please review our refund policy below for a clear understanding of your options.
Eligibility for Refunds
Refunds are available for items that are unworn, unwashed, and in their original condition with all tags attached. To be eligible, you must request a refund within 30 days of the delivery date. Items showing signs of use, alteration, or damage due to improper handling will not be accepted.
Non-Refundable Items
Certain items are not eligible for refunds, including:
- Final sale or clearance items
- Items damaged due to customer misuse or wear
- Gift cards or promotional credits
How to Initiate a Refund
To start a refund request, please contact us at [email protected] with your order number and a brief description of the issue. Our team will provide you with return instructions and a return authorization number if applicable. Please note that we do not have a user center, so all refund requests must be processed via email.
Return Shipping
Customers are responsible for return shipping costs unless the item is defective or we made an error in your order. We recommend using a trackable shipping service, as we cannot guarantee receipt of returned items. Shipping costs are non-refundable.
Refund Processing
Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If approved, the refund will be processed to your original payment method within 5-10 business days. Please note that your financial institution may take additional time to reflect the credit.
Exchanges
We do not offer direct exchanges. If you need a different size, color, or style, please initiate a refund for the original item and place a new order for the desired product.
Defective or Incorrect Items
If you receive a defective, damaged, or incorrect item, please contact us at [email protected] within 7 days of delivery. We will provide a prepaid return label and process a full refund or send a replacement, subject to availability.
Contact Us
If you have any questions about this refund policy, please reach out to us at [email protected]. We are here to help and will respond to your inquiry as quickly as possible.